Support

General

Great question!

We encourage you to check out the How It Works page for more information.

Yes, and please do! To get started, please send us an email.

Absolutely!

We are always working to form partnerships, with a primary focus on bringing more value to our community.

Vendors interested in being a Windcape partner can register or send us an email to get the conversation started.

Billing

We accept payments through PayFast (Debit card, Credit card, Instant EFT).

Subscriptions can be upgraded or downgraded at any time by going to the Subscriptions tab under your account page and clicking the ‘Switch Plan’ button.

Subscriptions can be cancelled at any time by going to the Subscriptions tab under your account page and clicking the ‘Cancel’ button.

Account

Once you are logged into Windcape, you can access all areas of your account by clicking on your username in the menu area or by following this direct link.

Once you are logged into Windcape, you can change your password by following this direct link.

If you are logged out of Windcape, you can change your password by click the ‘Reset Password’ link on the login page.

Subscriptions can be cancelled at any time by going to the Subscriptions tab under your account page and clicking the ‘Cancel’ button.

If you wish to also have your account completed removed from our platform, please send us an email.

Listings

Members can create multiple Listings of the same type or different types of Listings.

6 Types of Listings:

    • Activity: Things to do from Sports & Outdoors to Entertainment; also regular or annual Events.
    • Community: Charities, Welfare, Government, NGO’s, SAPS, Municipality, Schools, Hospitals…
    • Eat & Drink: Places to go to like Coffee shop; Pub; Restaurant; Take Away. Included here is Catering services. Food shops fall under Retail Shops.
    • Local Service: Building contractor; Estate Agent; Hairstylists; Health; Financial; Vehicles, Professional services etc.
    • Place to Stay: Hotel; Guesthouse; B&B; Self-catering; Caravan Park; Game / Nature Lodge.
    • Shopping: Retail shops from Antiques to Appliances; Homeware to Hardware; Cars to Computers; Arts & crafts etc.

All Members’ Listings are automatically granted “verified” status on our platform and will have a blue tick displayed next to the Listing Name so visitors know those Listings are accurate and that Listing owners are contactable.

Listings can be found using advanced search and filtering.

Filters vary, depending on the type of Listing, but some of the more common filters include ‘Categories’, ‘Regions’ (Towns), ‘and Tags/Keywords’.

We encourage Members to fill out their Listings as completely as possible, in order to extend their customer reach.

Check out one of the search pages for yourself.

Search Prominence 
Placing a Print Ad in the Whezzit gives a Listing a certain level of prominence in online search, depending on the type of Whezzit advert.

Promotional Listings appear on our Home page, and other high-traffic pages, for a time, giving them greater exposure.

Read more about it here.

All Listings include a built-in contact form so people always have an easy way to reach out to Listing owners. The default recipient email address used for this form is the one Listing owners provide when signing up for the platform, but this can be changed at any time. Change your email address here. The following information is available and also actionable (i.e. clickable) to make things even more convenient.
    • Contact Email (Click to Email)
    • Phone Number (Click to Call)
    • Website (Click to Browse)
    • Social Networks (Click to View)
Image galleries are ideal for communicating your branding, products, services, etc., and for those that are highly-visual, the right images could be what makes them ultimately choose to barter with you. Up to 12 images can be added to an Image Gallery. Showcase galleries can be thought of as a bonus gallery, where members with Paid packages can showcase portfolio or further communicate their branding, products, services, etc., Up to 12 images can be added to a Showcase Gallery. Videos uploaded to services like YouTube or Vimeo can be easily embedded into a Listing.
    • Business or Brand Introduction
    • Testimonials
    • Product Overviews
    • Service Demonstrations

From your account dashboard, you can easily view valuable information about your overall Listing footprint on our platform.

The analytics are laid out in a clean, simple fashion, that’s easy to understand and digest.

Listing Views (Unique)
This is the first time a unique visitor looks at your Listing and the uniqueness is determined by looking at their IP address.

Listing Views
If a unique visitor ever looks at your Listing again, this counts as a ‘view’.

Published Listings
This is how many ‘active’ Listings you currently have on our platform.

Pending Listings
This is how many Listings are waiting to be approved by our team.

Active Whezzit Ads
This is how many of your Listings are currently advertised in the Whezzit Directory and promoted online.

Users that are logged into Windcape, can leave reviews on Listing pages to help others make better-informed decisions.

As part of the reviews, users can upload images, give star-based ratings on individual areas of experience, as well as give an overall star-based rating.

Build up your reputation and improve your listing’s search prominence by accumulating positive ratings and reviews.

Everyone has to start somewhere and may not have their reputation built up, so not having any reviews isn’t necessarily a bad thing.

Listings can be rated by different criteria, depending on their particular Listing Type.

Reviews are always moderated and can only be submitted by registered users.

Listings are tied to a Free or Paid subscription, so as long as the associated Listing subscription is active, the Listings tied to that subscription will be as well.

Listing Promotions

Listings with an active Whezzit Ad are promoted on the  Windcape platform. Promoted Listings get higher priority in online search and exposure, and special designation badging. The duration of these promotions depend on the type of Whezzit package.

Basic level – Whezzit Line Ad and Block Ad:

    • Featured Listing for 30 to 60 days.
    • Remain Featured until listings with higher priority level and rating push them out.
    • Appear higher in search results than non-promoted Listings, but lower than Standard Promotional Listings.

Standard level – Whezzit Business Card and Banner Ad:

    • Promotional Listing for 90 – 120 days.
    • Remain Promoted until listings with higher priority level and rating push them out.
    • Appear higher in search results than Basic Featured Listings, but lower than Premium Promotional Listings.

Premium level – Whezzit Half Page and Full Page:

    • Promotional Listing for up to 150 – 180 days.
    • Remain Promoted until listings with higher ratings push them out.
    • Appear higher in search results than Standard Promotional Listings.

Promoted Listings are designated by a gold line next to the business or brand name.

    • Promoted Listings: Solid gold line.
    • Featured Listings: Dotted gold line.
    • Non-Promoted/Non-Featured Listings: No line.

Questions?